Frequently Asked Questions

What is Kibog?

Kibog is a commercial facility services company serving property managers, building owners, and national FM firms across the Southeast USA. We deliver multi-trade facility maintenance, building repairs, preventative programs, and construction coordination under one vendor relationship – with every job tracked and documented through our work-order platform. We are based in Belmont, NC and serve 16 cities across NC, SC, GA, TN, VA, WV, and FL. Learn more about us.

Who does Kibog typically work with?

Kibog works with commercial facility & property managers, building owners, and national FM firms and integrators – including companies like BGIS, Cushman and Wakefield, ISS, JLL, and CBRE who need a reliable, prequalified subcontractor across the Southeast. We handle single buildings and multi-site portfolios equally well. If you manage commercial real estate or facility operations across the Southeast, we are built for you.

Is Kibog Avetta-prequalified?

Yes. Kibog is Avetta-prequalified and fully insured. Avetta prequalification is required by most enterprise FM firms before a subcontractor can be onboarded – it verifies insurance, safety records, and compliance history on an ongoing basis. We are ready to be added to your approved vendor list without delay. A certificate of insurance is available on request.

Where is Kibog based?

Kibog is based in Belmont, NC – 20 minutes west of Uptown Charlotte. Our mailing address is 901 South Point Rd., Suite A #1042, Belmont, NC 28012. We serve commercial buildings across the Southeast USA – view our full service area and city pages here.

What trades does Kibog cover?

Kibog covers the full range of commercial building trades under one vendor relationship:

View our full services page for details.

What states does Kibog serve?

Kibog serves commercial buildings across 7 states and 16 major markets in the Southeast USA:

View all locations and city pages.

Does Kibog work with national FM companies as a subcontractor?

Yes – this is one of our primary client types. Kibog is Avetta-prequalified and fully insured, meeting the compliance and documentation standards that enterprise FM firms like BGIS, Cushman and Wakefield, JLL, ISS, CBRE, and EMCOR require from their subcontractors. We adapt to your existing CMMS and work-order workflow and can be onboarded without delay. Contact us to discuss subcontractor onboarding.

Do you handle single buildings or multi-site portfolios?

Both. Whether you manage one commercial building or a portfolio spanning multiple states, Kibog delivers the same standard of service, documentation, and accountability at every location. Our platform gives you a single view across your entire portfolio – one dashboard, every work order, every building. See how the platform works.

Does Kibog offer preventative maintenance programs?

Yes. Preventative maintenance programs are one of our core services. We build scheduled inspection and maintenance programs around your specific buildings and the climate demands of your region – quarterly HVAC checks, semi-annual building envelope inspections, electrical and plumbing assessments, and monthly interior walkthroughs. Every visit is documented with photos and completion reports filed against the asset record. Programs are CMMS-compatible and adapt to your existing workflow. Learn more about our preventative maintenance programs.

How quickly does Kibog respond to a service request?

We follow up on all service requests within one business day with a confirmed response time and a named point of contact. For urgent building issues – HVAC failure in summer, water leak, electrical fault – call us directly at 1-866-526-8819 rather than waiting for a form response. Standard work orders are confirmed and scheduled within one business day. Emergency response is typically same day. Submit a service request here.

What happens after I submit a service request?

The process is straightforward:

1. A real person reviews your request – not an automated queue
2. We follow up within one business day with a confirmed response time and named contact
3. We dispatch and manage the job from start to close
4. On completion you receive photos, notes, and a completion report filed against the asset
5. If anything comes up during the job we call you – you do not have to chase us

Submit a request here or call 1-866-526-8819.

How does Kibog document completed work orders?

Every completed job is documented with timestamped photos, technician notes, parts used, and a completion report – all filed against the specific asset that was worked on. This builds a maintenance history for every building and asset in your portfolio over time. You get the documentation trail your FM clients and auditors expect – not just a verbal confirmation or blurry photo on WhatsApp. See how our platform handles work order documentation.

Can Kibog integrate with our existing CMMS or work order system?

Yes. Kibog adapts to your existing workflow rather than requiring you to change how you operate. We can receive work order assignments through your platform and return completion reports in the format your CMMS requires. We work alongside Yardi, MRI, Building Engines, Angus, and other major FM platforms. If you need guidance on CMMS selection or implementation our Advisory team can help with that too.

What is the Kibog platform?

The Kibog platform is our work-order and asset management system – the technology that gives you visibility into every job across every building in your portfolio. Every work order is logged from the moment it is raised to the moment it is closed. You can see status in real time, photos on completion, and a full maintenance history for every asset. The platform is built on EZBook – a space management SaaS platform serving hundreds of organisations. Explore the platform here.

Do clients get access to the platform dashboard?

Yes. Clients can have access to their own dashboard view showing all open and completed work orders, status updates, photos, asset records, and reporting across their portfolio (if they want to use our platform). You can see what is happening across every building without calling anyone for an update. This is one of the key differences between Kibog and a typical facility services contractor. See the platform dashboard.

What is EZBook and how is it related to Kibog?

EZBook is a space management and booking SaaS platform serving hundreds of organisations – built by the same team as Kibog. It started as a tool for managing rooms, desks, and shared assets and has evolved into the work-order and asset management engine that powers Kibog’s service delivery. If you are interested in space utilization, room booking, or asset scheduling beyond facility maintenance, you can explore EZBook at ezbook.com.

How much does Kibog cost?

Pricing depends on the scope of work – the trades required, the number of buildings, the service frequency, and the location. Reactive work orders are quoted per job. Preventative maintenance programs are priced as ongoing retainers based on building size and inspection frequency. The best starting point is a conversation about your portfolio – or a free facility assessment which gives us the information to provide an accurate scope and cost. Request a free facility assessment.

What is the free facility assessment?

A free, no-obligation review of your buildings, your current vendor setup, and your maintenance approach. We look at your building condition, vendor and coverage gaps, reactive cost patterns, and the highest-impact quick wins available to you. You receive a written summary with findings and recommended next steps – whether or not you work with Kibog afterward. No pitch. No pressure. The findings are yours to keep. Request your free assessment here.

How do I get started with Kibog?

Three ways to get started depending on where you are:

• Have a specific job ready – Submit a service request and we will follow up within one business day
• Not sure what you need – Request a free facility assessment – we review your buildings and give you a clear picture of where the gaps are
• Want to talk first – Contact us or call 1-866-526-8819 and we will have a straight conversation about whether Kibog is the right fit

Does Kibog offer FM and technology advisory services?

Yes. Beyond facility services, Kibog Advisory works with a select number of FM and property companies on CMMS selection and implementation, vendor accountability frameworks, FM operations strategy, and custom FM technology development. Advisory is delivered remotely and is available to FM and property companies across North America. Engagements are scoped and priced clearly before work begins – no open-ended retainers. Learn more about Kibog Advisory.