Ten to fifteen years ago, a building’s HVAC controls, its IT network, and its physical security system were three separate worlds, run by three different teams, with almost no overlap between them. That separation is disappearing, and most facility management organizations haven’t fully caught up to what the change actually requires of them. This is […]
What IT/OT Convergence Actually Means for Facility Managers Read More »
Almost every facility services contract has a response-time clause. “Emergency response within 4 hours.” “Standard work orders acknowledged within 24 hours.” These numbers show up in nearly every proposal a facility manager reviews. Very few of those numbers actually get enforced. That gap — between what’s written and what’s real — is the single most
Why Most Vendor SLAs Don’t Actually Hold Anyone Accountable Read More »
If you have ever sat in a vendor pitch meeting wondering why the conversation felt slightly off — like the vendor was answering questions nobody asked — there is a good chance the mismatch was this: they were pitching to a property manager, and you are a facility manager. Or the reverse. The two roles
